Terms & Conditions
Bookings
When you book an appointment with Aurora Nails, you’re requesting a spot. Your booking isn’t confirmed until I review and accept it. I may cancel or reschedule if the request doesn’t match my policies.
Consultation Forms
A consultation form is required before your appointment. You will receive this form after booking – please complete it at least 24 hours in advance to avoid delays or cancellation.
Deposits
A 50% deposit is required to secure your booking. This amount will be deducted from your total bill. Deposits are non-refundable for late cancellations or missed appointments.
Cancellations & Rescheduling
Please give at least 24 hours’ notice to cancel or change your appointment. This helps me manage my time and offer the slot to someone else. Less than 24 hours notice of cancellation will require the full service payment prior to your next booking.
Payments
You can pay by cash or card at the end of your appointment. Full payment is expected at that time.
Refunds
I don’t offer refunds for completed services. However, if there’s an issue, I will repair any problems free of charge within 3 days of your service.
Client Responsibilities
Please arrive on time and do not arrive early. Ensure your nails are in their natural form unless we’ve agreed otherwise. Unfortunately, no children can attend the appointment.
Health & Safety
If you’re feeling unwell, please reschedule your appointment. I use one-time-only files and all equipment is cleaned and sterilised between clients.
Privacy
Your personal details are used only to manage your booking and will never be shared with anyone else.